Terms of service

Last updated: August 30, 2026

Welcome to Glissato. These Terms of Service govern your use of the Glissato website, glissato.shop, and any purchases you make through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website or purchasing our products.

1. About Glissato

Glissato operates an online retail store offering furniture and home furnishings to customers in the United Kingdom.

Business name: Glissato
Website: glissato.shop
Email: nicolewalker595y@gmail.com
Phone: +44 115 791 0388
Address: 37 Clapham Common North Side, London, SW4 0RW, United Kingdom

In these Terms, "Glissato," "we," "us," and "our" refer to Glissato. "You" and "your" refer to the person using our website or purchasing our products.

2. Using Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the website for fraudulent or unlawful purposes

  • Attempt to gain unauthorized access to our systems

  • Interfere with the operation or security of the website

  • Introduce malicious software or harmful code

  • Copy, reproduce, or exploit website content without permission

  • Use automated systems to collect information from the website without authorization

  • Misrepresent your identity or provide intentionally false information

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, and other information displayed on our website are accurate and up to date.

However, minor differences may occur due to:

  • Screen or device settings

  • Lighting and photography conditions

  • Manufacturing variations

  • Natural variations in materials

  • Product updates or design changes

Where appropriate, product dimensions and specifications should be reviewed carefully before placing an order.

Nothing in a product description is intended to exclude or restrict your statutory rights.

4. Product Availability

All products are subject to availability.

We may limit the quantity of products that can be purchased by a customer or household where reasonably necessary.

If a product becomes unavailable after you have placed an order, we will contact you and may offer an alternative solution or refund the affected order.

5. Prices

Prices displayed on our website are shown in the applicable checkout currency.

We make reasonable efforts to ensure that pricing information is accurate. However, if a significant pricing error occurs, we reserve the right to contact you before fulfilling the order.

Any applicable delivery charges will be displayed during the purchasing process. Standard delivery within the United Kingdom is free.

6. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After submitting your order, you may receive an order confirmation acknowledging that we have received your request.

An order confirmation does not necessarily mean that the order has been accepted and dispatched.

We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:

  • Product availability issues

  • Significant pricing or listing errors

  • Suspected fraud or unauthorized transactions

  • Technical errors

  • Incorrect product information

  • Delivery restrictions

  • Violations of these Terms

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

7. Payment

Payment must be successfully authorized before an order can be processed.

We may use third-party payment providers to securely process transactions.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not necessarily store complete payment card details on our own systems.

8. Order Confirmation

After placing an order, we may send an email confirming the details of your purchase.

Please review the confirmation and contact us promptly if you believe any information is incorrect.

We cannot guarantee that changes can be made after an order has entered processing or been dispatched.

9. Shipping and Delivery

We currently ship orders to addresses within the United Kingdom.

Standard Delivery

Our standard delivery service is:

3–5 business days

Shipping is always free.

Delivery estimates are provided as general estimates and may vary due to circumstances outside our reasonable control, including courier delays, severe weather, operational disruptions, or other unforeseen events.

Once an order has been dispatched, delivery is handled by the relevant delivery provider.

Please ensure that the delivery address provided during checkout is accurate and complete.

10. Delivery Issues

If your order does not arrive within the expected delivery timeframe, please contact us with your order number so we can investigate.

If an order arrives damaged, please contact us as soon as reasonably possible and provide photographs of the product and packaging where possible.

We will assess the issue and work with you toward an appropriate resolution.

11. Returns and Refunds

Our returns are governed by our Return and Refund Policy.

Generally, eligible products may be returned within 30 days of receiving the order, subject to the conditions described in our Return and Refund Policy.

For eligible returns:

  • Return shipping is free

  • No restocking fee is charged

  • No products are designated as final sale items

Refunds for approved returns are generally issued to the original payment method after the returned item has been received and inspected.

Nothing in our return policy limits your statutory consumer rights.

12. Faulty, Damaged, or Incorrect Products

If you receive a product that is faulty, damaged, or materially different from what you ordered, please contact us.

We may request photographs, descriptions, or other information necessary to assess the issue.

Depending on the circumstances and your legal rights, we may offer an appropriate remedy, which may include repair, replacement, refund, or another legally applicable solution.

13. Cancellation Rights

Where applicable under UK consumer law, you may have a statutory right to cancel certain distance contracts within the applicable cancellation period.

These rights may be subject to legal exceptions.

Our Return and Refund Policy provides additional information about returns and refunds.

Nothing in these Terms is intended to restrict or remove rights that cannot lawfully be excluded.

14. Customer Responsibilities

When placing an order, you agree to provide accurate and complete information, including:

  • Your name

  • Billing information

  • Delivery address

  • Email address

  • Telephone number

  • Payment information where required

You are responsible for checking your order information before submitting your purchase.

If you provide an incorrect delivery address, please contact us as soon as possible.

15. Intellectual Property

All content on the Glissato website, including where applicable:

  • Product descriptions

  • Photographs

  • Graphics

  • Logos

  • Branding

  • Text

  • Website design

  • Layout

  • Icons

  • Other original materials

may be protected by intellectual property rights.

You may access and use the website for personal and legitimate shopping purposes.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by applicable law.

16. User-Submitted Content

If you submit reviews, comments, photographs, feedback, or other content to us, you agree that the content should not:

  • Be unlawful or misleading

  • Infringe another person's intellectual property rights

  • Contain malicious software

  • Contain abusive, threatening, or defamatory material

  • Violate another person's privacy

By submitting content, you grant Glissato permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

You remain responsible for ensuring that you have the necessary rights to content you submit.

17. Third-Party Services

Our website may rely on third-party services to provide certain functionality, including payment processing, website hosting, analytics, shipping, and other services.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for independent third-party services to the extent permitted by applicable law.

18. Links to Third-Party Websites

Our website may contain links to websites operated by third parties.

These links are provided for convenience and do not necessarily constitute an endorsement of those websites.

We are not responsible for the content, availability, security, or privacy practices of third-party websites.

19. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that it will always be uninterrupted, error-free, secure, or available.

The website may occasionally be unavailable due to:

  • Maintenance

  • Technical problems

  • Software updates

  • Hosting issues

  • Security incidents

  • Events outside our reasonable control

We may modify, suspend, or discontinue parts of the website where reasonably necessary.

20. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded or limited under applicable UK law.

Subject to the above, Glissato will not be responsible for losses that are not reasonably foreseeable or that arise outside the scope of our reasonable responsibility.

Nothing in these Terms affects your statutory consumer rights.

21. Events Beyond Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters

  • Severe weather

  • Transportation disruptions

  • Strikes or industrial disputes

  • Government actions

  • Internet or telecommunications failures

  • Power outages

  • Significant supply chain disruptions

  • Public emergencies

  • Other events that could not reasonably have been anticipated or prevented

Where such circumstances occur, we will make reasonable efforts to minimize their impact and keep affected customers informed where appropriate.

22. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

23. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or legal requirements.

The latest version will be published on this page with an updated "Last updated" date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms to the extent permitted by law.

24. Governing Law

These Terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection rights that apply to you.

Nothing in these Terms prevents you from relying on mandatory rights or protections available to you under applicable consumer law.

25. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions will continue to apply.

26. Entire Agreement

These Terms, together with our Privacy Policy and Return and Refund Policy, constitute the terms governing your use of the Glissato website and your purchases from us, except where additional terms expressly apply.

27. Contact Us

If you have questions regarding these Terms, an order, a product, or our services, please contact us:

Glissato

Address: 37 Clapham Common North Side, London, SW4 0RW, United Kingdom
Email: nicolewalker595y@gmail.com
Phone: +44 115 791 0388

We will do our best to assist you and resolve customer concerns promptly.