Terms of service

Last updated: August 27, 2026

Welcome to Glissato. These Terms of Service govern your use of glissato.shop and your purchase of products from our online store.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Glissato

Glissato operates an online retail store serving customers in the United Kingdom.

Business: Glissato
Address: 37 Clapham Common North Side, London, SW4 0RW, United Kingdom
Email: nicolewalker595y@gmail.com
Phone: +44 115 791 0388

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our website or systems.

  • Interfere with the operation or security of the website.

  • Introduce viruses, malware, or other harmful material.

  • Copy, reproduce, or exploit website content without authorization.

  • Use automated systems to access or collect information from the website in a manner that could harm or interfere with our services.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms of Service have been violated.

3. Products

We make reasonable efforts to ensure that product descriptions, specifications, photographs, measurements, and other information displayed on our website are accurate.

However, minor variations may occur, including differences in:

  • Colour

  • Appearance

  • Packaging

  • Dimensions

  • Product specifications

  • Manufacturer packaging or labeling

Images are provided for illustrative purposes where applicable.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

4. Product Availability

All products are subject to availability.

A product being displayed on our website does not guarantee that it will remain available.

If we are unable to fulfill an order because a product becomes unavailable, we will contact you and, where appropriate, provide a refund for the affected order.

5. Prices

All prices displayed on our website are shown in the currency indicated at checkout.

We make reasonable efforts to ensure that pricing information is accurate. However, errors may occasionally occur.

If we discover a pricing error after you have placed an order, we may contact you to confirm whether you wish to proceed at the correct price. If you do not wish to proceed, we will provide an appropriate refund.

Prices may change at any time without prior notice. Changes will not affect orders that have already been accepted and confirmed, except where required to correct an obvious pricing error.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation acknowledging that we have received your order.

An order confirmation does not necessarily mean that the order has been accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:

  • Product availability issues.

  • Pricing or listing errors.

  • Suspected fraudulent activity.

  • Incorrect customer information.

  • Shipping restrictions.

  • Technical errors.

  • Other legitimate business or legal reasons.

If we cancel an order after payment has been received, we will arrange a refund of the applicable amount.

7. Order Information

You are responsible for ensuring that the information provided when placing an order is accurate and complete.

This includes:

  • Your name

  • Delivery address

  • Email address

  • Telephone number

  • Payment information

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by you.

If you notice an error in your order information, please contact us as soon as possible.

8. Payment

Payment must be successfully completed before an order can be processed.

We use third-party payment providers to process payments securely.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not generally store complete payment card details on our own systems.

9. Shipping and Delivery

We currently ship to customers within the United Kingdom.

Standard delivery: 3–5 business days.

Shipping: Free.

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including:

  • Courier delays

  • Severe weather

  • Public holidays

  • Transportation disruptions

  • Incorrect delivery information

  • High-volume periods

  • Other unforeseen circumstances

Once an order has been dispatched, delivery may be handled by an independent courier or shipping provider.

For additional information, please refer to our Shipping Policy.

10. Delivery Problems

If your order does not arrive within the expected delivery period, please contact us with your order number.

If a package appears damaged when delivered, we recommend documenting the condition of the package and contacting us as soon as possible.

If you receive an incorrect, damaged, or defective product, please contact us so that we can investigate and provide an appropriate solution.

11. Returns and Refunds

We accept eligible returns within 30 days of delivery.

Eligible returns qualify for:

  • Free return shipping.

  • No restocking fee.

  • Refund to the original payment method.

Returned products should generally be unused and in their original condition, with original packaging and accessories where applicable.

Products that have been damaged through misuse, improper installation, modification, or neglect may not qualify for a full refund.

For complete information, please review our Return and Refund Policy.

12. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Where an order has not yet been dispatched, we will make reasonable efforts to cancel it.

If an order has already been dispatched, you may need to receive the order and use our return procedure.

Nothing in these Terms limits any cancellation or withdrawal rights you may have under applicable UK consumer law.

13. Customer Responsibilities

When using our website or purchasing products from Glissato, you agree to:

  • Provide accurate information.

  • Use products in accordance with applicable manufacturer instructions.

  • Follow appropriate safety instructions.

  • Use products only for their intended purpose.

  • Keep account and payment information secure.

  • Comply with applicable laws and regulations.

You should carefully read any product instructions and safety information supplied with your purchase before using or installing a product.

14. Intellectual Property

All content on our website, including but not limited to:

  • Text

  • Product descriptions

  • Graphics

  • Logos

  • Images

  • Website design

  • Page layouts

  • Software

  • Other materials

is owned by or licensed to Glissato or its relevant content providers and is protected by applicable intellectual property laws.

You may access and use the website for personal and lawful shopping purposes.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior written permission.

15. Third-Party Services

Our website may use third-party services to support functions such as:

  • Payment processing

  • Website hosting

  • Analytics

  • Advertising

  • Shipping

  • Customer support

  • Fraud prevention

Third-party services may have their own terms and privacy policies.

We are not responsible for the independent practices or policies of third-party service providers, except where required by applicable law.

16. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

  • Available without interruption.

  • Free from errors.

  • Free from viruses or other harmful components.

  • Compatible with every device or browser.

We may temporarily suspend or modify the website for maintenance, security, upgrades, or other operational reasons.

17. Disclaimer

To the extent permitted by law, information provided on our website is provided for general informational purposes.

We make reasonable efforts to maintain accurate product and website information but do not guarantee that all information will always be complete, current, or error-free.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

18. Limitation of Liability

To the extent permitted by applicable law, Glissato will not be responsible for losses that:

  • Were not reasonably foreseeable.

  • Were not caused by our breach of these Terms.

  • Result from circumstances outside our reasonable control.

  • Result from misuse or improper installation of a product contrary to supplied instructions.

Nothing in these Terms limits or excludes liability for matters that cannot legally be limited or excluded under UK law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

19. Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters

  • Severe weather

  • Fires

  • Floods

  • Strikes

  • Transportation disruptions

  • Government actions

  • Internet or telecommunications failures

  • Supplier disruptions

  • Courier disruptions

  • Other events beyond our reasonable control

Where possible, we will take reasonable steps to minimize the impact of such events.

20. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

21. Changes to These Terms

We may update these Terms of Service from time to time.

When changes are made, we will update the "Last updated" date at the top of this page.

The updated Terms will apply to future use of our website and future purchases.

22. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary, and the remaining provisions will continue to apply.

23. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies displayed on our website, constitute the terms governing your use of Glissato's website and services.

24. Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protection rights that apply to you.

Nothing in these Terms prevents you from exercising rights available to you under applicable UK consumer protection legislation.

25. Contact Us

If you have questions about these Terms of Service, your order, or our services, please contact us:

Glissato
37 Clapham Common North Side
London, SW4 0RW
United Kingdom

Email: nicolewalker595y@gmail.com
Phone: +44 115 791 0388