Order Tracking

Keep Up With Your Glissato Order

Waiting for a new piece of furniture to arrive should be exciting, not uncertain. At Glissato, we aim to keep you informed throughout the delivery process.

How Order Tracking Works

Once your order has been processed and dispatched, tracking information may become available from the delivery provider.

If tracking is available for your shipment, the relevant tracking details will be provided to you by email when your order has been dispatched.

Please allow some time for the tracking information to become active after dispatch, as the delivery provider may need to register and scan the shipment before updates appear.

Your Delivery Timeline

For orders within the United Kingdom:

Standard delivery: 3–5 business days
Shipping cost: Free

Delivery times are estimates and may vary due to courier operations, public holidays, weather conditions, or other circumstances outside our reasonable control.

Tracking Information Hasn't Updated?

It is normal for tracking information to take some time to update after an order has been dispatched.

If your tracking information hasn't changed immediately, we recommend allowing some time for the carrier to process the shipment.

If your order remains without an update beyond the expected timeframe, please contact us and we'll be happy to help investigate.

Order Hasn't Arrived?

If your order hasn't arrived within the estimated delivery timeframe, please contact our customer service team.

Please provide:

  • Your order number

  • Full name

  • Email address used when placing the order

  • Delivery address

We'll review the available information and assist you with the next steps.

Received a Damaged Order?

If your furniture arrives damaged, please take clear photographs of the product and packaging before disposing of the packaging materials.

Contact us as soon as possible with your order number and photographs so that we can investigate and help arrange an appropriate solution.

Need Help With Your Order?

Our customer service team is available to assist with delivery and order-related questions.

Email: nicolewalker595y@gmail.com
Phone: +44 115 791 0388

Glissato
37 Clapham Common North Side
London, SW4 0RW
United Kingdom

Your Glissato Journey, From Our Door to Yours

We’re committed to making every delivery as smooth and straightforward as possible, so you can spend less time wondering where your order is and more time looking forward to bringing your new piece home.