Privacy policy

Last updated: August 30, 2026

At Glissato, we respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing our products, or contacting our customer service team.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase through glissato.shop.

1. Who We Are

Glissato operates an online store offering furniture and home furnishings to customers in the United Kingdom.

Business name: Glissato
Website: glissato.shop
Email: nicolewalker595y@gmail.com
Phone: +44 115 791 0388
Address: 37 Clapham Common North Side, London, SW4 0RW, United Kingdom

For the purposes of applicable data protection legislation, Glissato is responsible for the processing of personal information collected through our website and services.

2. Information We Collect

We may collect different types of information depending on how you interact with our website.

Personal Information

When you place an order, create an account, contact us, or otherwise interact with our store, we may collect information such as:

  • Full name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Order details

  • Products purchased

  • Payment and transaction information

  • Communications you have with our customer service team

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Website pages visited

  • Referring website

  • Approximate location information

  • Date and time of website visits

  • Interaction with website features

This information helps us maintain, secure, and improve our website.

3. How We Collect Information

We may collect information:

  • Directly from you when you place an order

  • When you create or use an account

  • When you contact customer service

  • When you subscribe to communications

  • When you submit forms on our website

  • Automatically through cookies and similar technologies

  • Through third-party services that help us operate our website and process orders

4. How We Use Your Information

We may use your personal information to:

  • Process and fulfill orders

  • Arrange delivery

  • Process payments

  • Send order confirmations and updates

  • Provide customer support

  • Handle returns, refunds, and exchanges

  • Respond to questions and requests

  • Maintain and improve our website

  • Prevent fraud and unauthorized transactions

  • Protect the security of our website and customers

  • Comply with legal and regulatory obligations

  • Understand how customers use our website

  • Send marketing communications where permitted and where you have provided the necessary consent

We only use personal information for legitimate and appropriate purposes.

5. Legal Basis for Processing

Where UK data protection law requires a lawful basis for processing personal information, we may rely on one or more of the following:

Contract

We may process your information when it is necessary to fulfill a contract with you, such as processing an order or arranging delivery.

Legal Obligation

We may process information when necessary to comply with legal, accounting, tax, regulatory, or other legal requirements.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, provided that these interests do not override your fundamental rights and freedoms.

Examples may include improving our services, preventing fraud, maintaining website security, and responding to customer inquiries.

Consent

Where required, we may rely on your consent, particularly for certain marketing communications or non-essential cookies.

Where processing is based on consent, you may withdraw that consent at any time.

6. Payment Information

Payments made through our website may be processed by third-party payment providers.

Glissato does not necessarily have access to or store complete payment card details.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

We encourage customers to review the privacy policies of the payment provider used during checkout.

7. Sharing Your Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services.

These may include:

  • Payment processors

  • Delivery and shipping providers

  • Website and hosting providers

  • E-commerce service providers

  • Customer service platforms

  • Analytics providers

  • Marketing service providers

  • Fraud prevention and security providers

  • Professional advisers

  • Government authorities or law enforcement where legally required

We do not sell your personal information to third parties.

Third-party service providers are expected to process personal information only as necessary to provide their services or as otherwise permitted by applicable law.

8. International Data Transfers

Some service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.

Where required, appropriate safeguards may include adequacy regulations, contractual safeguards, or other legally recognized transfer mechanisms.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small text files stored on your device that help websites recognize your browser and remember certain information.

We may use cookies to:

  • Keep the website functioning properly

  • Remember shopping cart information

  • Maintain checkout functionality

  • Understand website traffic

  • Analyze website performance

  • Improve the customer experience

  • Support relevant marketing activities

Some cookies may be placed by third-party service providers.

Where required by law, we will request your consent before using non-essential cookies.

You can also control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

10. Marketing Communications

If you have subscribed to receive marketing communications from us, we may send information about products, promotions, offers, or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication or by contacting us directly.

Unsubscribing from marketing communications will not affect transactional communications relating to your orders, such as order confirmations, delivery updates, or customer service messages.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on:

  • The purpose for which it was collected

  • Whether we have an ongoing relationship with you

  • Legal, accounting, and tax requirements

  • Our legitimate business needs

  • The resolution of disputes or enforcement of agreements

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it.

12. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own information, including using strong passwords and avoiding sharing account credentials with others.

13. Your Privacy Rights

Depending on your circumstances and applicable UK data protection law, you may have rights including:

  • The right to access personal information we hold about you

  • The right to request correction of inaccurate information

  • The right to request deletion of personal information in certain circumstances

  • The right to restrict certain processing

  • The right to object to certain processing

  • The right to data portability in certain circumstances

  • The right to withdraw consent where processing is based on consent

  • The right to object to direct marketing

These rights are subject to applicable legal conditions and exceptions.

14. How to Exercise Your Rights

If you would like to exercise a privacy right or ask us about the personal information we hold about you, please contact:

Email: nicolewalker595y@gmail.com
Phone: +44 115 791 0388

We may need to request additional information to verify your identity before fulfilling certain requests.

We will respond to valid requests within the timeframe required by applicable data protection law.

15. Children's Privacy

Our website is intended for general consumers and is not directed specifically at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can assess and, where appropriate, remove the information.

16. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements, or privacy practices.

When changes are made, we will update the "Last updated" date at the top of this policy.

We encourage you to review this page periodically to stay informed about how we handle personal information.

18. Complaints

If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the issue.

You also have the right to lodge a complaint with the UK's data protection supervisory authority, the Information Commissioner's Office (ICO), where applicable.

19. Contact Us

If you have any questions about this Privacy Policy or how Glissato handles your personal information, please contact us:

Glissato

Address: 37 Clapham Common North Side, London, SW4 0RW, United Kingdom
Email: nicolewalker595y@gmail.com
Phone: +44 115 791 0388

We are committed to handling your personal information responsibly and transparently.