Privacy policy

Last updated: August 27, 2026

At Glissato, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from glissato.shop.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Glissato operates the online store glissato.shop, offering products for the home, kitchen, garden, outdoor living, and related categories to customers in the United Kingdom.

Business: Glissato
Address: 37 Clapham Common North Side, London, SW4 0RW, United Kingdom
Email: nicolewalker595y@gmail.com
Phone: +44 115 791 0388

For privacy-related questions or requests, you can contact us using the details above.

2. Information We Collect

When you use our website, place an order, contact us, or otherwise interact with Glissato, we may collect certain personal information.

This may include:

Information you provide directly

  • Full name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Order details

  • Payment and transaction information

  • Information you provide when contacting customer support

  • Information submitted through forms on our website

We only request information that is reasonably necessary to provide our services and process your orders.

Information collected automatically

When you browse our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate location

  • Referring website

  • Pages viewed

  • Products viewed

  • Time spent on pages

  • Website interactions

  • Cookies and similar technologies

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders.

  • Process payments and transactions.

  • Deliver products to you.

  • Provide order confirmations and updates.

  • Communicate with you about your orders.

  • Respond to customer service requests.

  • Process returns, refunds, and exchanges.

  • Prevent fraud and unauthorized transactions.

  • Maintain and improve our website.

  • Understand how customers use our website.

  • Improve our products, services, and customer experience.

  • Send marketing communications where permitted by law and where you have provided the appropriate consent.

  • Comply with applicable legal and regulatory requirements.

  • Protect the security and integrity of our website and business.

4. Payment Information

Payments made through our website may be processed by third-party payment providers.

Glissato does not generally store your complete payment card details on its own servers.

Payment providers may collect and process payment information in accordance with their own privacy policies and security practices.

When you make a purchase, certain transaction information may be shared with the relevant payment provider to authorize and process your payment.

5. Sharing Your Information

We may share your personal information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

  • Ecommerce and website service providers

  • Payment processors

  • Delivery and shipping providers

  • Order fulfillment providers

  • Customer support providers

  • Fraud prevention and security providers

  • Analytics providers

  • Marketing and advertising providers

  • IT and technical service providers

  • Professional advisers where necessary

  • Government authorities or law enforcement where legally required

We do not sell your personal information to third parties.

Third-party service providers are only permitted to use personal information as necessary to provide their services or as otherwise permitted by applicable law.

6. Shopify

Our online store is powered by ecommerce technology provided by Shopify.

Shopify may process information relating to your use of our store, including information necessary to operate the website, process transactions, and provide ecommerce services.

You can learn more about how Shopify handles personal information through Shopify's privacy information available on its website.

7. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve our website.

Cookies are small text files stored on your device when you visit a website.

We may use cookies to:

  • Keep the website functioning correctly.

  • Remember your preferences.

  • Maintain your shopping cart.

  • Understand website traffic and usage.

  • Improve website performance.

  • Provide relevant advertising where applicable.

  • Analyze the effectiveness of our marketing.

Some cookies are essential for the website to function and cannot be disabled through our website.

Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

You can also manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

8. Analytics

We may use analytics technologies to understand how visitors use our website.

Analytics information may include pages visited, products viewed, device information, traffic sources, and interactions with the website.

This information helps us understand website performance and improve the shopping experience.

Where required, appropriate consent will be obtained before using non-essential analytics technologies.

9. Marketing Communications

If you have opted in to receive marketing communications from us, we may send you information about:

  • Products

  • Promotions

  • Offers

  • New arrivals

  • Store updates

  • Other relevant marketing communications

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us.

We will not send marketing communications where your consent is required and has not been provided.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information depends on factors such as:

  • The purpose for which the information was collected.

  • Whether we need the information to provide our services.

  • Legal, accounting, or regulatory requirements.

  • The resolution of disputes.

  • Fraud prevention and security requirements.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymize it.

11. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

For this reason, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

12. International Data Transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

13. Your Privacy Rights

Depending on your circumstances and applicable UK data protection law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information in certain circumstances.

  • Request restriction of processing in certain circumstances.

  • Object to certain types of processing.

  • Request portability of certain information.

  • Withdraw consent where processing is based on consent.

  • Opt out of direct marketing communications.

To exercise a privacy right, please contact us using the details provided below.

We may need to verify your identity before completing certain requests.

14. Children's Privacy

Our website is not intended for children to make purchases independently.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, would like to exercise a privacy right, or have a concern about how your personal information is handled, please contact us:

Glissato
37 Clapham Common North Side
London, SW4 0RW
United Kingdom

Email: nicolewalker595y@gmail.com
Phone: +44 115 791 0388