Shipping policy

Last updated: August 27, 2026

At Glissato, we aim to provide a simple and reliable delivery experience for every order. This Shipping Policy explains how we process and deliver orders placed through glissato.shop.

1. Shipping Destinations

We currently ship to addresses within the United Kingdom.

At this time, we do not offer standard delivery to destinations outside the United Kingdom.

Please ensure that your delivery address is complete and accurate when placing your order.

2. Shipping Cost

Standard shipping is always free.

There are no additional standard shipping charges added to eligible UK orders at checkout.

3. Processing Time

Orders are generally processed after payment has been successfully received.

We aim to prepare orders for dispatch as quickly as reasonably possible.

Processing may occasionally take longer during periods of high order volume, promotional events, public holidays, or other circumstances outside our reasonable control.

If there is a significant delay affecting your order, we will make reasonable efforts to contact you.

4. Standard Delivery

Our standard delivery timeframe is:

3–5 business days

Delivery times are estimates and begin once the order has been dispatched.

Business days generally exclude weekends and applicable public holidays.

Actual delivery times may vary depending on the destination, courier service, product availability, and other circumstances.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully check:

  • Full name

  • House or building number

  • Street name

  • Apartment, flat, or unit number where applicable

  • Town or city

  • Postcode

  • Contact telephone number

Glissato cannot be held responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.

If you notice an error in your delivery address, please contact us as soon as possible.

We will make reasonable efforts to update the address before the order is dispatched, but we cannot guarantee that changes can be made after processing or dispatch.

6. Tracking Information

Where tracking is available for your shipment, tracking information may be provided by email after your order has been dispatched.

Tracking information may take some time to become active after the courier receives or scans the parcel.

If tracking information does not immediately show movement, please allow additional time for the courier's system to update.

7. Delivery Delays

Although we aim to meet our estimated delivery times, occasional delays may occur.

Possible causes include:

  • Courier delays

  • Severe weather

  • Public holidays

  • High shipping volumes

  • Transportation disruptions

  • Incorrect or incomplete delivery information

  • Operational disruptions

  • Other circumstances outside our reasonable control

If your order is delayed beyond the expected delivery timeframe, please contact our customer service team and we will assist you in checking the status of your shipment.

8. Missing Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us.

We may ask you to confirm your delivery address and provide your order number so that we can investigate the shipment.

Where appropriate, we may contact the relevant delivery provider to investigate the delivery status.

Please do not assume that an order is lost solely because tracking has not updated for a short period.

9. Damaged Packages

Please inspect your package when it arrives.

If the external packaging appears significantly damaged, we recommend taking photographs of the package before opening it.

If the product itself has been damaged during transportation, please contact us as soon as possible and provide:

  • Your order number

  • Photographs of the packaging

  • Photographs of the damaged product

  • A description of the damage

We will review the issue and work with you to provide an appropriate solution.

10. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or if an item is missing from your shipment, please contact us as soon as possible.

Please provide your order number and details of the issue so that we can investigate and resolve the problem.

11. Large and Bulky Products

Some Glissato products, including garden storage sheds, BBQs, ovens, and other larger household or outdoor products, may require specialized delivery arrangements.

For larger or heavier products, delivery may be handled differently from standard parcel shipments.

Additional delivery instructions may be provided depending on the product and delivery service.

Customers should ensure that there is reasonable access to the delivery address and that any necessary arrangements for receiving a large item are made in advance.

12. Delivery Attempt

If the courier is unable to complete delivery because nobody is available, the address is inaccessible, or other circumstances prevent delivery, the courier may attempt redelivery or provide instructions for arranging another delivery.

Customers are responsible for following any applicable courier instructions.

13. Order Changes and Cancellations

If you need to change your delivery information or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests made before dispatch.

Once an order has been dispatched, changes may no longer be possible. In such cases, you may need to receive the order and follow our Return and Refund Policy.

14. Delivery Confirmation

A delivery may be considered completed when the courier's tracking system records the order as delivered to the delivery address or an authorized alternative location.

If you believe an order has been incorrectly marked as delivered, please contact us promptly so that we can investigate.

15. Free Shipping and Additional Charges

Standard UK shipping is provided free of charge.

We will clearly communicate any exceptional delivery charges before they are incurred.

We will not knowingly add undisclosed shipping charges to your order after checkout.

16. Contact Us

If you have any questions about shipping, delivery, or the status of your order, please contact us:

Glissato
37 Clapham Common North Side
London, SW4 0RW
United Kingdom

Email: nicolewalker595y@gmail.com
Phone: +44 115 791 0388

Our customer service team will be happy to assist with shipping and delivery enquiries.