Shipping policy

Last updated: August 30, 2026

At Glissato, we aim to make ordering furniture and home furnishings simple and convenient. This Shipping Policy explains how we process and deliver orders placed through glissato.shop.

1. Shipping Destination

Glissato currently ships orders to customers located within the United Kingdom.

At this time, we do not offer standard delivery outside the United Kingdom.

2. Shipping Cost

Standard shipping is always free.

There are no standard delivery charges added to eligible UK orders at checkout.

3. Processing Time

Orders are typically prepared for dispatch after they have been successfully placed and payment has been confirmed.

Processing times may vary depending on product availability, order volume, and other operational circumstances.

We aim to process orders as promptly as reasonably possible.

4. Standard Delivery

Our standard delivery service is:

Estimated delivery time: 3–5 business days

Delivery estimates begin after the order has been processed and dispatched.

The 3–5 business day timeframe is an estimate rather than a guaranteed delivery date.

5. Delivery Address

Customers are responsible for providing an accurate and complete delivery address at checkout.

Please carefully check:

  • Full name

  • House or building number

  • Street name

  • Apartment, flat, or unit number where applicable

  • City or town

  • County where applicable

  • Postcode

  • Contact telephone number

If you realize that your delivery information is incorrect, contact us as soon as possible.

We will make reasonable efforts to update the address before the order is dispatched, but we cannot guarantee that changes can be made after processing has begun.

6. Order Confirmation

After placing your order, you may receive an order confirmation by email.

Please check the information carefully and contact us promptly if you notice an error.

Order changes may not be possible once an order has entered processing or has been dispatched.

7. Tracking Information

Where tracking is available for your shipment, tracking information may be provided once the order has been dispatched and the carrier has registered the shipment.

Tracking information may take some time to become active after dispatch.

If you have not received tracking information or need help locating your order, please contact our customer service team.

8. Delivery Delays

We aim to deliver orders within the estimated 3–5 business day timeframe.

However, delays can occasionally occur due to circumstances outside our reasonable control, including:

  • Courier delays

  • Severe weather

  • Transportation disruptions

  • High delivery volumes

  • Public holidays

  • Incorrect or incomplete delivery information

  • Operational disruptions

  • Unexpected logistical issues

  • Events beyond our reasonable control

If a significant delay occurs, please contact us so we can assist with checking the status of your order.

9. Missed Deliveries

If a delivery attempt is unsuccessful, the delivery provider may:

  • Attempt delivery again

  • Leave instructions for rescheduling

  • Leave the parcel in an appropriate location where permitted

  • Direct the parcel to a collection location

  • Contact you to arrange another delivery attempt

The specific procedure depends on the delivery provider and the circumstances of the delivery.

Please follow any instructions provided by the carrier.

10. Incorrect or Incomplete Addresses

If an order is returned to us because the delivery address was incorrect or incomplete, please contact our customer service team.

Depending on the circumstances, we may be able to arrange another delivery.

Additional delivery arrangements may depend on the reason the original delivery was unsuccessful.

11. Damaged Packages or Products

We recommend inspecting your delivery as soon as reasonably possible after receiving it.

If the packaging or product appears damaged, please take clear photographs of:

  • The damaged product

  • The external packaging

  • Any visible shipping labels

  • The internal packaging where relevant

Contact us with your order number and photographs so that we can investigate and determine the appropriate solution.

If the product itself is defective or damaged, your statutory consumer rights remain unaffected.

12. Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us.

When contacting us, please provide:

  • Your order number

  • Full name

  • Delivery address

  • Email address associated with the order

We may need to contact the relevant delivery provider to investigate the shipment.

13. Furniture Delivery

Because Glissato sells furniture and home furnishings, some products may be larger or heavier than standard parcels.

Customers should ensure that the delivery address is accessible and that there is sufficient space to safely receive the order.

Where relevant, customers should also consider:

  • Doorway dimensions

  • Hallway access

  • Stairway access

  • Lift or elevator dimensions

  • Building access restrictions

  • Parking or loading restrictions

Glissato cannot guarantee that every product will be suitable for every building or access route.

Customers are encouraged to review product dimensions before placing an order.

14. Delivery to Flats and Apartments

For deliveries to flats, apartments, or other multi-unit buildings, customers should ensure that the delivery provider can access the property.

If special access arrangements are required, please provide accurate delivery instructions where possible.

Delivery arrangements may vary depending on the property and the carrier.

15. Public Holidays

Business days generally exclude weekends and applicable UK public holidays.

Orders placed immediately before, during, or around public holidays may require additional processing or delivery time.

16. Delivery Estimates

The stated 3–5 business day delivery timeframe is an estimated timeframe and should not be interpreted as a guaranteed delivery date.

While we work with our delivery partners to provide timely service, delays may occasionally occur.

Where a delay is caused by circumstances outside our reasonable control, we will make reasonable efforts to assist you.

17. Changes to Shipping Information

We may update this Shipping Policy from time to time to reflect changes to our delivery services, carriers, shipping destinations, or operational procedures.

The latest version will always be published on this page.

18. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

Glissato

Address: 37 Clapham Common North Side, London, SW4 0RW, United Kingdom

Email: nicolewalker595y@gmail.com

Phone: +44 115 791 0388

Shipping destination: United Kingdom

Standard delivery: 3–5 business days

Shipping cost: Free