Frequently Asked Questions

About Glissato

What does Glissato sell?

Glissato offers a curated selection of furniture and home furnishings designed to bring comfort, functionality, and character into everyday living spaces. Our collection includes sofas, sofa beds, modular seating, armchairs, and other furniture pieces.

Where does Glissato ship?

We currently ship throughout the United Kingdom.

Is shipping free?

Yes. Standard shipping is always free for orders delivered within the UK.

How long does delivery take?

Our standard estimated delivery timeframe is 3–5 business days after your order has been processed and dispatched.

Please note that delivery times are estimates and may occasionally be affected by courier delays, public holidays, weather, or other circumstances outside our reasonable control.

Orders & Payments

How can I place an order?

Simply browse our collection, select the product you'd like to purchase, add it to your cart, and proceed through checkout. Enter your delivery and payment information, then review your order before completing your purchase.

Will I receive an order confirmation?

After successfully placing an order, you may receive an order confirmation by email containing your order details.

Please check your confirmation carefully and contact us as soon as possible if you notice any incorrect information.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at nicolewalker595y@gmail.com.

We will make reasonable efforts to accommodate your request, but changes or cancellations may not be possible once your order has entered processing or has been dispatched.

Delivery

How can I track my order?

Where tracking is available, tracking information may be provided once your order has been dispatched and registered by the delivery provider.

If you need assistance with your delivery or have not received tracking information, contact our customer service team with your order number.

What should I do if my order arrives damaged?

Please contact us as soon as possible if your furniture arrives damaged.

We recommend taking clear photographs of the product, packaging, and any visible damage and sending them to nicolewalker595y@gmail.com along with your order number.

We'll review the issue and help determine the appropriate solution.

What if my order hasn't arrived?

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.

We'll help check the status of your shipment and, where appropriate, investigate with the delivery provider.

Returns & Refunds

Can I return my purchase?

Yes. Eligible purchases can be returned within 30 days of receiving your order, subject to the conditions outlined in our Return and Refund Policy.

Is return shipping free?

Yes. Eligible returns have free return shipping.

Do you charge a restocking fee?

No. Glissato does not charge restocking fees for eligible returns.

How will I receive my refund?

Once an eligible returned item has been received and inspected, the approved refund will be issued to the original payment method used for the purchase.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Furniture & Product Information

Do your products come with assembly instructions?

Where assembly is required, the relevant product should include the applicable assembly information or instructions. We recommend reviewing the product details carefully before purchase and following all provided assembly guidance.

How can I make sure a piece of furniture will fit my space?

We recommend checking the product's listed dimensions before ordering.

For larger furniture, consider measuring doorways, hallways, stairways, lifts, and the intended room space to ensure the product can be safely delivered and positioned.

Can product colours look slightly different in person?

Yes. Colours can appear slightly different depending on lighting conditions, screen settings, photography, and the environment in which the furniture is viewed.

We recommend using the product description and images as a guide when selecting your preferred piece.

Customer Support

How can I contact Glissato?

You can contact our customer service team using the information below:

Email: nicolewalker595y@gmail.com
Phone: +44 115 791 0388

Address:
37 Clapham Common North Side
London, SW4 0RW
United Kingdom

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Where can I find more information about your policies?

You can review our Shipping Policy, Return and Refund Policy, Privacy Policy, and Terms of Service for additional information about ordering from Glissato.

Still have a question?

Our customer service team is here to help. Contact us and we'll be happy to assist with your Glissato experience.