Frequently Asked Questions
General
What is Glissato?
Glissato is an online retail store offering a range of products for the home, kitchen, garden, and outdoor living.
Our collection includes kitchen appliances, food preparation products, garden storage, BBQs, and other practical household and outdoor products.
Where does Glissato ship?
We currently ship to customers throughout the United Kingdom.
Do you offer free shipping?
Yes. Standard UK shipping is always free.
How long does delivery take?
Our standard delivery timeframe is 3–5 business days after your order has been dispatched.
Delivery times are estimates and may occasionally vary due to courier delays, public holidays, weather, or other circumstances outside our control.
Orders
How can I place an order?
Simply browse our website, select the product you would like to purchase, add it to your cart, and proceed to checkout.
Enter your delivery and payment information, then complete your order.
Will I receive an order confirmation?
Yes. After successfully placing an order, you should receive an order confirmation by email.
Please check your spam or junk folder if you do not see the confirmation in your inbox.
Can I change my order after placing it?
If you need to change your order, contact us as soon as possible.
We will make reasonable efforts to accommodate changes before your order is dispatched. Once an order has been dispatched, changes may no longer be possible.
Can I cancel my order?
If your order has not yet been dispatched, contact us as soon as possible and we will make reasonable efforts to cancel it.
If the order has already been dispatched, you may need to receive the order and request a return.
Shipping & Delivery
How much does shipping cost?
Standard UK shipping is free.
How long will my order take to arrive?
Standard delivery generally takes 3–5 business days after dispatch.
Will I receive tracking information?
Where tracking is available for your shipment, tracking information may be sent to you after your order has been dispatched.
Please allow some time for the courier's tracking system to update after dispatch.
What if my order is delayed?
If your order has not arrived within the expected delivery timeframe, please contact us with your order number.
We will help investigate the status of your shipment.
What if my package arrives damaged?
Please take photographs of the damaged packaging and product and contact us as soon as possible.
Include your order number and details of the damage so that we can investigate and provide an appropriate solution.
What if I receive the wrong product?
Contact us as soon as possible with your order number and details of the incorrect item.
We will review the issue and work with you to resolve it.
Returns & Refunds
Do you accept returns?
Yes. We accept eligible returns within 30 days of delivery.
Is return shipping free?
Yes. Eligible returns qualify for free return shipping.
Please contact us before returning an item so that we can provide the appropriate return instructions.
Is there a restocking fee?
No. We do not charge restocking fees for eligible returns.
What condition does an item need to be in to be returned?
Returned products should generally be unused and in their original condition, with original packaging, accessories, manuals, and other supplied components where applicable.
Products damaged through misuse, improper installation, modification, or neglect may not qualify for a full refund.
How do I request a return?
Contact us at:
Email: nicolewalker595y@gmail.com
Phone: +44 115 791 0388
Please provide your order number, product name, and reason for the return.
How long does it take to receive my refund?
Once we receive and inspect your returned item and approve the refund, the refund will be issued to the original payment method.
The time it takes for the funds to appear in your account depends on your bank or payment provider.
Can I return an item if I simply changed my mind?
Yes, eligible products can generally be returned within our 30-day return period, provided they meet the applicable return conditions.
Do you have final sale items?
No. We do not offer final sale items.
However, products that have been substantially used, damaged, modified, or returned without required components may not qualify for a full refund.
Products
Are product images accurate?
We make reasonable efforts to ensure that product images accurately represent the products.
However, slight differences in colour, appearance, packaging, or other details may occur.
Do products come with instructions?
Where applicable, products are supplied with manufacturer instructions or documentation.
For products requiring assembly or installation, we recommend carefully reading all supplied instructions before use.
What should I do if a product is defective?
Contact us as soon as possible with your order number and details of the issue.
Photographs or videos may be requested to help us assess the problem.
We will review the issue and, where appropriate, arrange a replacement, repair, or refund.
Large & Bulky Products
Do you sell large products such as garden sheds and BBQs?
Yes. Our range includes products such as garden storage solutions, BBQs, kitchen appliances, and other household and outdoor products.
Are large products delivered differently?
Some larger or heavier products may require specialized delivery arrangements.
If special arrangements are required, we will provide relevant delivery information for the order.
Customers should ensure that there is reasonable access to the delivery address for larger products.
Customer Support
How can I contact Glissato?
You can contact us using the following details:
Glissato
37 Clapham Common North Side
London, SW4 0RW
United Kingdom
Email: nicolewalker595y@gmail.com
Phone: +44 115 791 0388
What information should I provide when contacting customer support?
For order-related enquiries, please include your order number, full name, and a brief description of your question or issue.
For damaged or defective products, photographs can also help us resolve the issue more quickly.
When will I receive a response?
We aim to respond to customer enquiries as soon as reasonably possible.
Privacy & Security
Is my personal information secure?
We take reasonable technical and organizational measures to protect personal information.
Payment information is processed through secure third-party payment providers where applicable.
For more information, please review our Privacy Policy.
How can I learn more about how my information is used?
Please see our Privacy Policy, which explains what information we collect, how we use it, how it is protected, and your applicable privacy rights.
Still Have Questions?
If you cannot find the answer to your question here, our customer support team is happy to help.
Email: nicolewalker595y@gmail.com
Phone: +44 115 791 0388
Glissato
37 Clapham Common North Side
London, SW4 0RW
United Kingdom