Refund policy

Last updated: August 30, 2026

At Glissato, we want you to feel confident when purchasing furniture and home furnishings from our store. If your purchase isn't right for you, we offer a straightforward 30-day return and exchange policy, subject to the conditions below.

This policy applies to purchases made through glissato.shop and delivered within the United Kingdom.

1. 30-Day Return Policy

You have 30 days from the date you receive your order to request a return or exchange.

To be eligible for a return or exchange, the product must:

Be new and unused
Be in its original condition
Be clean and free from stains, marks, odors, or other signs of use
Include all original components and accessories
Include the original packaging where reasonably possible
Not have been damaged after delivery
Be requested within the applicable 30-day period

We understand that furniture may need to be unpacked and inspected before you decide whether it is suitable. You may reasonably unpack and inspect an item, but it should not be used beyond what is reasonably necessary to assess its condition.

We recommend keeping the original packaging until you have decided to keep your purchase.

2. Change-of-Mind Returns

If you change your mind about your purchase, you may request a return within 30 days of receiving your order, provided the product meets the return conditions described in this policy.

Once your return request has been approved, Glissato will provide the necessary return instructions.

Return shipping is free for eligible returns.

Eligible returns are sent by mail using the return method provided or authorized by Glissato.

There is no restocking fee for eligible returns.

3. Exchanges

Glissato accepts exchanges for eligible products within 30 days of the date you receive your order.

If you would like to exchange an item for another product or available variation, please contact us before returning the original item.

To qualify for an exchange, the product must:

Be new and unused
Be in its original condition
Be clean and free from stains, marks, odors, or other signs of use
Include all original components and accessories
Include the original packaging where reasonably possible
Not have been damaged after delivery
Be requested within 30 days of delivery

Once your exchange request has been approved, we will provide return instructions.

Return shipping for eligible exchanges is free, and no restocking fee will be charged.

Exchanges are subject to availability. If the requested replacement product or variation is unavailable, we may offer an alternative solution or process a refund where appropriate.

If the replacement product has a different price, we will provide instructions regarding any applicable price difference before completing the exchange.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, faulty, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue efficiently, please provide:

Your order number
Your full name
A description of the issue
Clear photographs of the product
Photographs of the packaging where applicable

Depending on the circumstances, we may offer a replacement, exchange, repair, or refund.

You will not be charged return shipping for products confirmed to be damaged, defective, faulty, or incorrectly supplied.

Nothing in this policy affects your statutory consumer rights.

5. Furniture Delivery Damage

Furniture can occasionally be affected during transportation.

We recommend inspecting your order shortly after delivery and before assembling or using the product.

If you notice visible damage, please take photographs of:

The affected product
The external packaging
Any visible shipping labels
The internal packaging where relevant

Please keep the packaging until the issue has been reviewed where reasonably possible.

Contact our customer service team so we can investigate and arrange an appropriate solution.

6. How to Request a Return or Exchange

To request a return or exchange, contact us at:

Email: nicolewalker595y@gmail.com
Phone: +44 115 791 0388

Please include:

Your full name
Order number
Product name
Reason for the return or exchange
Photographs where applicable

Our customer service team will review your request and provide the appropriate return instructions.

Please do not send a product back without first contacting Glissato and receiving return instructions.

7. Return Method

Eligible returns and exchanges are handled by mail.

Once your return or exchange has been approved, Glissato will provide the applicable return instructions and, where applicable, the return label or information required to complete the return.

Customers should not independently arrange or pay for return shipping unless specifically instructed to do so by Glissato.

8. Free Return Shipping

Return shipping is free for eligible returns and exchanges.

Glissato covers the applicable return shipping cost when the return or exchange is accepted under this policy.

This includes eligible change-of-mind returns as well as returns relating to damaged, defective, faulty, or incorrectly supplied products.

9. No Restocking Fee

Glissato does not charge a restocking fee for eligible returns or exchanges.

You will not be charged a fixed fee or percentage of the product price simply because you return or exchange an eligible item.

10. Product Condition

Our return and exchange policy applies to new products.

Products must be returned in new and unused condition and should not show signs of use, damage, staining, excessive handling, or modification.

Reasonable unpacking and inspection are permitted so that you can determine whether the product is suitable.

However, products that have been used beyond what is reasonably necessary to inspect them may not qualify for a change-of-mind return or exchange.

11. Products That Cannot Be Returned for Change of Mind

We do not designate any products as final sale items.

However, a product may not qualify for a change-of-mind return or exchange if it has been:

Used beyond what is reasonably necessary to inspect it
Damaged after delivery due to improper use or handling
Modified or altered
Assembled in a way that has caused damage
Returned with missing components or accessories necessary for normal use
Returned in a condition that is materially different from the condition in which it was received
Submitted for return or exchange after the applicable 30-day period

These conditions do not affect your statutory rights concerning faulty, damaged, or incorrectly supplied goods.

12. Refunds

Once an approved return has been received and inspected, we will process the applicable refund.

Approved refunds will be issued to the original payment method used to place the order.

Our refund processing time is up to 14 days after the returned product has been received and the return has been approved following inspection.

After Glissato processes the refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

13. Refunds for Damaged, Defective, or Incorrect Products

If a product is confirmed to be damaged, defective, faulty, or incorrectly supplied, we will work with you to provide an appropriate remedy.

Depending on the circumstances and applicable consumer rights, this may include:

A replacement
An exchange
A repair
A refund

Eligible return shipping costs will be covered by Glissato.

14. Refunds for Canceled Orders

If you contact us to cancel an order before it has been dispatched, we will make reasonable efforts to cancel it before shipment.

If the cancellation is successfully processed before dispatch, any applicable refund will be issued to the original payment method.

If the order has already been dispatched, the standard return procedure may apply.

15. Return Inspection

Returned products may be inspected after they arrive at the designated return location.

The inspection helps us confirm that the product meets the conditions of this policy.

For furniture products, reasonable care should be taken during unpacking, inspection, assembly, and handling.

If a product has been damaged as a result of handling beyond what is reasonably necessary to inspect it, this may affect eligibility for a change-of-mind return or exchange.

16. Return Timeframe

You must contact Glissato within 30 days of receiving your order if you wish to request a return or exchange.

Once your request has been approved, you will receive the applicable return instructions.

Products should be returned using the method and instructions provided by Glissato.

17. Exchange Timeframe

Exchange requests must also be submitted within 30 days of receiving the order.

Once an exchange has been approved and the original product has been returned in acceptable condition, the replacement product will be arranged subject to availability.

Delivery timing for replacement products may vary depending on product availability and processing requirements.

18. Statutory Consumer Rights

This policy does not limit, exclude, or replace any statutory rights you may have under applicable UK consumer protection law.

Consumers may have legal rights relating to goods that are faulty, not as described, or not of satisfactory quality.

Nothing in this policy is intended to remove or reduce any rights that cannot lawfully be excluded.

19. Contact Us

If you have questions about returns, exchanges, refunds, damaged products, or your order, please contact us:

Glissato