Refund policy

Last updated: August 27, 2026

At Glissato, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may request a return within 30 days of receiving your order, subject to the conditions outlined below.

We offer free return shipping on eligible returns, and there are no restocking fees.

1. 30-Day Return Policy

You have 30 calendar days from the date you receive your order to request a return.

To be eligible for a return, the item must:

Be returned within 30 days of delivery.
Be unused or only handled as reasonably necessary to inspect the product.
Be in its original condition.
Include the original packaging, accessories, manuals, and other items supplied with the product where applicable.
Not have been damaged through misuse, improper installation, modification, or neglect.

Certain products may have additional return requirements due to their size, nature, or installation requirements.

2. How to Request a Return

To request a return, please contact us at:

Email: nicolewalker595y@gmail.com
Phone: +44 115 791 0388

Please include the following information:

Your full name
Order number
Product name
Reason for the return
Photographs of the product if it is damaged, defective, or incorrect

Our customer service team will review your request and provide you with the return instructions.

Please do not send an item back before receiving return instructions from us.

3. Free Return Shipping

For eligible returns, Glissato provides free return shipping.

Once your return request has been approved, we will provide instructions for returning the product. Depending on the product and circumstances, we may provide a prepaid return label or arrange another appropriate return method.

You will not be charged a restocking fee for an eligible return.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your product arrives:

Damaged
Defective
Incomplete
Different from the product you ordered

please contact us as soon as possible and provide your order number and photographs showing the issue.

We will assess the situation and, where appropriate, arrange a replacement, repair, or refund at no additional cost to you.

For larger products, including garden storage sheds, BBQs, and other bulky household or outdoor products, please do not attempt to return or dismantle a damaged item before contacting us unless necessary for safety.

5. Change-of-Mind Returns

If you change your mind about a purchase, you may request a return within the 30-day return period, provided the product meets our return conditions.

The product should be returned in its original condition with its original packaging and accessories where applicable.

For products that have been assembled, installed, used, modified, or otherwise altered, we may need to assess the condition of the item before confirming the refund.

6. Product Packaging

We recommend keeping the original packaging until you are certain that you want to keep your purchase.

Where reasonably possible, returned products should be securely packaged to prevent damage during transportation.

If the original packaging is unavailable, please contact our customer service team before returning the item so that we can provide appropriate instructions.

7. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method used for the purchase.

The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

We will notify you once your refund has been processed.

8. Partial Refunds

In certain circumstances, a partial refund may be appropriate if a returned product shows signs of use, damage, missing accessories, or other deterioration beyond what is reasonably necessary to inspect the product.

We will notify you before applying any applicable deduction.

No restocking fee will be charged.

9. Returns of Large or Bulky Items

Some Glissato products, such as garden sheds, BBQs, and other large household or outdoor products, may require special return arrangements.

For these products, please contact us before attempting to arrange transportation or return the item.

We will provide specific instructions based on the product and your location.

10. Non-Returnable Items

We do not offer any final sale items.

However, products that have been substantially used, damaged through misuse, modified, incorrectly installed, or returned without required components may not qualify for a full refund.

This does not affect your statutory rights where a product is faulty, not as described, or otherwise fails to meet applicable consumer protection requirements.

11. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible with your order number.

If your order has not yet been dispatched, we will make reasonable efforts to cancel it before shipment.

If the order has already been dispatched or delivered, you may need to follow the standard return procedure described in this policy.

12. Refund Processing Time

After an approved return has been received and inspected, we will process the applicable refund.

Once processed, the time for the refund to appear in your account depends on your payment provider or financial institution and may vary.

We are not responsible for delays caused by banks, card issuers, or payment providers after the refund has been processed by us.

13. Exchanges

If you would like to exchange an item for another product, please contact our customer service team.

Depending on product availability, we may arrange an exchange or recommend returning the original item and placing a new order.

14. Statutory Consumer Rights

Nothing in this Return and Refund Policy limits or excludes any rights you may have under applicable UK consumer protection law.

If a product is faulty, not as described, or does not conform to the contract, you may have additional legal rights and remedies.

15. Contact Us

If you have any questions about our Return and Refund Policy or would like to request a return, please contact us:

Glissato
37 Clapham Common North Side
London, SW4 0RW
United Kingdom